Senior Director, Regional General Manager

San Francisco, CA

A diversified developer, operator, and investor of marquee real estate in 30+ markets across the globe, is looking for a Senior Director, Regional General manager to lead the West Coast portfolio. Based out of the San Francisco Regional office they will provide functional leadership to a 5M SF office and 1K residential portfolio, leading and manage the portfolio property management team with the goal of providing a sophisticated service experience and developing long-term customer relationship. They will work with key stakeholders to influence and execute asset plans aligned with the overall investment strategy. The firm provides an elevated level of service to its clients and tenants and this Senior Director will need to exemplify those same qualities.

Responsibilities

  • Work with regional key stakeholders to oversee existing asset financial performance, operating expenses, and capital expenditure strategy
  • Lead the Property Management (PM) team to provide a best in class, customer focused environment across the West Coast portfolio
  • Collaborate to create and execute a comprehensive asset strategy ensuring consistent with long-term goals and present to internal stakeholders and partners
  • Mentor and develop the PM team as part of talent development for future growth
  • Implement customer experience hospitality initiatives to advance the company brand and service culture for both customers and PM team members
  • Oversee the overall success of the company’s amenities platform and programming
  • Foster and maintain key customer relations to increase customer retention
  • Oversee training curriculum to ensure hospitality standards and initiatives are achieved
  • Implement, track and achieve set service KPIs that create elevated customer experiences
  • Develop and implement initiatives to create efficient buildings and reduce portfolio operating expenses
  • Strategize with internal stakeholders, to solve portfolio challenges
  • Oversee financial reporting for profit and loss variances, reforecasting, and investor reports for the portfolio
  • Support asset management with refinancing, acquisitions, and dispositions
  • Work closely with regional development, asset management and the design and construction teams on all design and operational decisions for tenant improvements and capital expenditure construction
  • Understand and implement future property technologies trends in the market in collaboration with the property technology team

Requirements

  • Bachelor’s degree in Business Management, Architecture/Engineering, or related field
  • Minimum 15 years of experience in the real estate or the hotel industry
  • Previous experience managing a commercial or hotel portfolio; additional experience managing a residential portfolio required
  • Proven track record of overseeing all aspects of property management, including close coordination and integration with asset management, development, design and construction teams. Prior real estate development and asset management experience highly preferred
  • Ability to travel within the US
  • Strong Microsoft Office, Word, Excel, Outlook, and PowerPoint skills
  • Able to provide leadership in a customer-service oriented and multi-layered team environment
  • Proactive leader who takes initiative and prioritizes continuous improvement
  • Excellent interpersonal, verbal, and written communication skills
  • Demonstrates comprehension of operating trends at the asset level and market level to influence partners, customers and internal stakeholders
  • Passion for working with people, can create and execute regional and global department initiatives and able to lead with a hospitality mindset

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