San Diego, CA
A leading life science real estate investment and development company is seeking a Senior Property Manager to oversee property operations and client company relations for a multi-building campus within its San Diego portfolio. This individual will be responsible for day-to-day property operations, financial reporting, vendor and facilities management, capital projects, and delivering an exceptional client experience.
This is an excellent opportunity for an experienced property management professional who understands sophisticated commercial or life science facilities and enjoys combining strong operational and financial management with a hospitality-focused approach.
Responsibilities:
Property Operations & Client Relations
- Oversee day-to-day property management and operations for a multi-building life science campus
- Develop and maintain strong relationships with client companies, facilities representatives, lab operations managers, and other key stakeholders
- Conduct regular inspections of common areas, building systems, roofs, mechanical systems, and client company premises
- Oversee third-party building engineers and service providers, ensuring contractual obligations and service standards are met
- Review leases and amendments, prepare lease abstracts, and ensure lease obligations are appropriately administered
- Coordinate onboarding, orientations, safety training, move-ins, and move-outs for client companies
- Partner with leasing teams on prospective client tours and operational needs
- Respond to property emergencies and major issues, coordinating with internal teams, engineering, vendors, and risk management as appropriate
Financial Management
- Prepare annual property operating budgets, monthly financial reporting, quarterly reforecasts, accruals, variance reports, and CAM reconciliations
- Monitor monthly rent collections and resolve outstanding accounts receivable and tenant billback matters
- Review general ledger and client company accounts, rent rolls, escalations, and billing
- Present property financial performance and reporting to internal stakeholders and partners
Vendor, Facilities & Capital Project Management
- Manage vendor and engineering relationships and oversee service agreements, maintenance, repairs, and capital projects
- Monitor project schedules, budgets, and execution to ensure projects are completed on time and within budget
- Coordinate tenant improvement and capital projects while minimizing disruption to client companies
- Identify opportunities for capital improvements, operational efficiencies, and sustainability initiatives
- Oversee required laboratory safety protocols, operational permits, hazardous waste procedures, and related records
- Ensure building and site compliance with applicable city and agency requirements
Client Experience & Hospitality
- Maintain a hospitality-focused environment and deliver a high level of service throughout the campus
- Conduct regular property walks to proactively identify and resolve issues impacting the client experience
- Ensure common areas, amenities, furniture, lighting, signage, and supplies meet company standards
- Support client events, meetings, VIP visits, and leasing tours
- Track client feedback and recommend operational and experiential improvements
- Understand client companies’ evolving space and business needs to identify potential expansion, relocation, or other real estate solutions
- Train and coach front-of-house staff to maintain consistent hospitality and service standards
Requirements:
- 10+ years of commercial property management experience with direct experience managing sophisticated life science or commercial facilities
- Bachelor’s degree preferred
- California Real Estate License preferred
- CCIM, CPM, RPA, LEED, or similar industry designation preferred
- Strong knowledge of commercial building operations, complex building systems, risk management, and tenant improvement projects
- Experience managing operating budgets, financial reporting, CAM reconciliations, vendor relationships, and capital projects
- Demonstrated experience leading property management teams and third-party service providers
- Strong understanding of commercial leases and property management-related legal and liability considerations
- Strong communication, organization, financial, and relationship management skills
- Proactive, self-directed, and decisive professional with a hospitality and service-oriented mindset
- Proficiency with Microsoft Office, Yardi, Angus, and related property management systems
- Ability to manage multiple priorities and resolve complex issues in a fast-paced environment
- Onsite presence five days per week required