Conflict is expensive. It leads to employees who, instead of working, are participating, avoiding, or trying to manage pointless conflicts with others.
Employee conflict in your workplace affects productivity, morale, retention, and customer service. Learning how to handle conflict in the workplace before it escalates helps you protect your team, improve communication, and keep employees focused on their work.
CPP Inc. (the company that publishes the Myers-Briggs Assessment) conducted a 2008 study on workplace conflict and found that employees spend about 2.1 hours a week (i.e. a day a month!) simply dealing with conflict. In dollars, that comes to about $359 billion if you consider paid hours, or about 385 million working days.
It gets worse.
25% of employees questioned for the study said that workplace conflict led to sickness and absenteeism. 9% blamed conflict for outright project failure. 33% said conflict led to employees leaving, either by quitting or by being fired.
Let’s not forget the other costs: customers who notice the conflict and complain or take their business elsewhere because of the war among your staff.
Trained employees are expensive to replace. Lost customers and sales are irreplaceable.
Read More: https://wheniwork.com/blog/how-to-deal-with-employee-conflict